Shipping policy

Shipping Policy

Last updated: September 23, 2026

At Fetch Club, we aim to get your order to you as quickly as possible while making sure it gets there safely.

1. Shipping Within India

We currently ship orders across India.

Free shipping is available on orders above ₹999.

For orders below ₹999, standard shipping charges are calculated based on the delivery location and will be shown at checkout.

2. Delivery Time

Our standard estimated delivery time is 5–7 business days from the date your order is placed.

This is an estimated timeframe and not a guaranteed delivery date. Delivery may take longer in certain circumstances, including courier delays, weather conditions, operational issues, incorrect address information or other circumstances outside our reasonable control.

3. Print-on-Demand Products

Some of our products, including T-shirts and tote bags, are made on a print-on-demand basis and are fulfilled by our third-party production partner.

These products are shipped directly by the fulfilment partner.

Because Fetch Club does not directly control the fulfilment partner's shipping process, courier selection or dispatch operations, tracking and delivery information for these products may differ from other Fetch Club products.

4. Fetch Club-Fulfilled Products

Products such as bandanas, caps and matching sets are fulfilled and shipped directly by Fetch Club.

These products are shipped using third-party courier and delivery providers.

5. Separate Shipments

If your order contains both print-on-demand products and products fulfilled by Fetch Club, your items may be shipped separately.

You may therefore receive multiple packages and separate tracking information for the same order.

We cannot guarantee that all items in an order will arrive together.

6. Order Tracking

Once your order or shipment has been dispatched, we will provide tracking information where available.

For print-on-demand products, tracking information may be provided directly through the fulfilment partner's shipping system.

Please use the tracking information provided to monitor the progress of your shipment.

7. Delayed or Missing Deliveries

If your order has not arrived within the expected delivery timeframe, please contact us at hello@fetchclub.in and we'll help investigate the shipment.

If tracking shows that a package has been delivered but you have not received it, please contact us as soon as possible so that we can investigate with the relevant courier or fulfilment provider.

If a shipment is confirmed as lost or damaged during transit, we will coordinate with the relevant courier or fulfilment provider and arrange an appropriate resolution, which may include a replacement where applicable.

8. Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate shipping address and contact information when placing an order.

If an order cannot be delivered because of an incorrect or incomplete address provided by the customer, we will make reasonable efforts to assist with a delivery reattempt where possible.

If the shipment is returned to us, any additional shipping or re-delivery charges resulting from incorrect or incomplete information may be charged to the customer.

9. Failed Delivery Attempts

If a delivery cannot be completed because the customer is unavailable to receive the shipment after the courier's delivery attempts, the shipment may be returned to us.

If you request re-delivery after a returned shipment, any additional shipping charges may be the customer's responsibility.

10. International Shipping

Fetch Club primarily operates in India, but we may accept international orders at our discretion.

International shipping charges are calculated separately based on the destination and will be shown at checkout where available.

International delivery times may vary depending on the destination, customs clearance and the local delivery provider.

Customers placing international orders are responsible for any customs duties, import taxes, local taxes, customs fees or other charges imposed by the destination country.

Fetch Club is not responsible for delays caused by customs or local authorities.

If an international shipment is refused or returned because the customer does not wish to pay applicable customs duties, taxes or other destination charges, any return shipping or related costs may be deducted from any applicable refund.

11. Shipping Charges and Refunds

Shipping charges are generally non-refundable.

Where an issue is caused by Fetch Club, such as an incorrect item being sent or another issue covered by our Return & Refund Policy, the applicable shipping costs will be handled in accordance with that policy.